Refund policy
Returns & Exchanges
We want you to be satisfied with your purchase. Please read carefully our policy.
1. Eligibility for Returns
You may request a return within 7 days from delivery if:
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The item is unused, unworn, and in original condition
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Tags and packaging are intact
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Proof of purchase is provided
2. Non-Returnable Items
We do not accept returns for:
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Sale or discounted items
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Accessories (e.g. jewelry, underwear) for hygiene reasons
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Custom or made-to-order items
3. Exchanges
We offer exchanges only if:
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The item is defective or damaged
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The wrong item was delivered
4. Return Process
To initiate a return, email:
Include:
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Order number
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Item(s) to return
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Reason for return
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Photos (if applicable)
5. Return Shipping
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Singapore: customer is responsible for return shipping unless item is defective
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International: all return shipping costs are borne by the customer
We are not responsible for lost return shipments.
6. Refunds
Once approved:
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Refunds are processed within 7–14 business days
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Refunds will be issued to the original payment method
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Shipping fees are non-refundable
7. Late or Missing Refunds
If you have not received your refund, please contact us at info@magaras.com
